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CasaTermini e condizioniSemi-Dedicated Servers Terms Of Service

Si tratta di un accordo tra l'utente - Customer of our Semi-Dedicated Hosting Services, e le seguenti aziende, quale partner con JA netto - LiquidNet U.S. LLC, una società statunitense con sede a Fort Lauderdale, Florida, e LiquidNet Ltd., un'azienda britannica con sede a Londra, REGNO UNITO. Dettagli legali sulle due aziende possono essere trovati nella sezione 'Dettagli di contatto del servizio clienti' di questo documento. Per ragioni di brevità, JA netto, LiquidNet U.S. LLC e LiquidNet Ltd. deve essere indicato come 'Netto JA' in questo documento.

When signing up for a Semi-Dedicated hosting account with Net JA, the Customer agrees to abide by the rules and provisions explicated in these Semi-Dedicated Terms of Service, as well as all the coherent policies (Criteri di verifica di ordine, Politica d'uso accettabile, ecc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Semi-Dedicated hosting account with Net JA, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of Net JA to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Semi-Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. SERVICE AGREEMENT; ENTIRE AGREEMENT

    Net JA shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both Net JA and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

    The Service Agreement, together with the Order Form, il Politica d'uso accettabile (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between Net JA and the Customer.

  2. SEMI-DEDICATED SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS

    1. SERVICE FEATURES

      Basic Features:

      1. Spazio su disco - ILLIMITATO
      2. Traffico - ILLIMITATO
      3. Domini ospitati - ILLIMITATO
      4. Domain Registration/Transfer - available at a regular or discounted price (depending on the chosen TLD) at Sign Up, and also (later on) as upgrade from the Customer's Web Hosting Control Panel (at a regular price). Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
      5. E-mail accounts - ILLIMITATO
      6. MySQL Databases & Database Storage - ILLIMITATO
      7. PgSQL Databases & Database Storage - The Semi-Dedicated 1 package has a fixed PgSQL database & database storage quotas – 5 database e 160 Archiviazione di database MB. Archiviazione di database aggiuntivo è disponibile come aggiornamento. Contatta l'ufficio vendite per i prezzi.
        The Semi-Dedicated 2 pacchetto viene fornito con database PgSQL illimitato & le quote di archiviazione del database.

      Caratteristiche opzionali:

      1. Indirizzo IP - Per molti clienti è importante per l'avvio di SSL hosts indirizzo IP, Ecco perché abbiamo un IP dedicato indirizzi presenti in entrambi i nostri pacchetti semi-dedicati.
      2. SSH - Opzionale per il semi-dedicato 1 pacchetto; incluso nel semi-dedicato 2 pacchetto.
      3. ID di protezione - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with the two Semi-Dedicated packages, but available only with certain TLDs (not all TLD registries support the IDP service).

      More comprehensive information about all features included in our Semi-Dedicated hosting services is available on our semi-dedicated hosting pages.

    2. INSTALLATION AND TROUBLESHOOTING

      Ogni cliente sarà in grado di approfittare del nostro aggiornamento del servizio di installazione e risoluzione dei problemi. Permette agli utenti di ottenere assistenza di esperti una tantum dal nostro supporto tecnico agli amministratori di sistema o squadra per un periodo di 1 ora. Risoluzione dei problemi di installazione & è destinato:

      • Siti compromessi pulizia e servizio di restauro
        Se trovi il tuo sito web hacked o segnalati per essere infettati può contare sul nostro aiuto ottenere questo fisso per te. Questo servizio incluso un backup del contenuto corrente, pulizia e/o ripristino di file rotti da script di installazione originale o di ripristino da una copia precedente.
      • Script, tema, servizio di installazione di plugin
        Se avete bisogno di alcuna installazione di software, modello di tema o anche plugin di installazione che non si desidera affrontare, possiamo farlo per voi. Ci sarà il backup del sito corrente (Se qualsiasi) e completare l'installazione desiderata per voi.
      • Script di risoluzione dei problemi e debug di servizi
        Nel caso in cui avete un problema con un software che si riesce a gestire, possiamo fare la risoluzione dei problemi e risolvere il problema per voi.
      • File del manuale, trasferimenti di database o email tra account utilizzando i nostri servizi di hosting. Se si desidera spostare un sito o pochi a un altro account possiamo gestire la migrazione per voi senza problemi.

      Risoluzione dei problemi di installazione & non si applica nei seguenti casi:

      • Il nostro servizio di installazione copre solo le installazioni di fresche (Nessun upgrade). Non eseguire lavori personalizzati o eseguire l'aggiornamento a una versione recente su un script già esistenti.
      • Il servizio non includerà qualsiasi configurazione degli script oltre la loro installazione. Dopo che gli script sono stati attivati e operativa qualsiasi ulteriore tweaking e l'installazione avviene da parte del cliente.
      • Vi forniremo solo installazione e risoluzione dei problemi se l'hosting è fornito da noi sui nostri server Linux Based. Non forniamo il servizio per tutte le finestre, Server Linux e MAC, che non sono alimentati e gestiti da noi.
      • Abbiamo don-t fornisce alcuna garanzia e non si terrà responsabile di eventuali perdite di dati o di qualsiasi script, tema, plugin not operating as intended.
    3. RULES FOR ACTIVATION; SERVICE PAYMENT

      Upon submitting of the online order form, the Customer agrees to abide by our Criteri di verifica di ordine and the following provisions:

      1. The payment of the Semi-Dedicated service is set up on a monthly basis. The Customer agrees to pay for the rendered Service in advance for each monthly service term.
      2. Non-Payment of the Service shall result in an inmediate service suspension at the due date of the monthly fee. The data hosted on the Semi-Dedicated server will be kept for one month, after that it will be permanently deleted.
      3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
    4. GARANZIE DI SERVIZIO

      NET JA garantisce 99.9% stabilità di uptime e server di rete. Questo, Tuttavia, non fa riferimento a problemi derivanti da:

      1. Guasto Hardware server;
      2. Errore dell'utente(s) o interruzione intenzionale(s) of the user service (ad es.. if the client shuts his/her own server down, Net JA is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by Net JA. If a hardware crash provoked by the Customer consequently happens, Net JA is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our Garanzie a livello di servizio.

    5. DATA BACKUP

      Data backup is performed on a daily basis. The backup includes all the contents of a client's /www/ folder, as well as all databases.

      Important: The available space for a Customer's backup is 5 GB of disk storage. User accounts with content over 5 GB cannot be (partially or entirely) backed up.

  3. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. 30-DAY FREE TRIAL

      All our semi-dedicated servers include a 30-day free trial option, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility. The free trial period itself will expire 30 days after activation.

      During the free trial period, the account will operate with several limitations, which may differ based on the chosen package. More information on the subject will be sent to the Customer on the free trial period's start date. After the trial period ends, the Customer will no longer have access to the Service unless they complete their purchase.

      All customer's data will be kept for up to 30 days after the end of the free trial period. In case that the customer does not complete the order procedure within that period, the data will be deleted from our servers.

      At any given time during the free trial period, the Customer may convert their free account into a standard paid account by clicking the "Complete Order" button in the Web Hosting Control Panel.

    2. SERVICE ACTIVATION

      For newly signed up clients - The Services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (Questa operazione è necessaria a causa dell'attività di frode alta diffusione online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, i fondi verranno accreditati al pagatore e l'ordine verrà annullato.

      Per i clienti esistenti - The Services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    3. CONTINUANCE TIMESCALES

      Semi-Dedicated Accounts - The newly-created Semi-Dedicated hosting accounts with Net JA are valid for 1 mese. They can be renewed on a monthly basis, vale a dire. for another month that will be added to the official expiration date of the Semi-Dedicated server account.

      Domain Name Registrations/Transfers - Net JA offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Semi-Dedicated account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Web Hosting Control Panel. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:



      tldmin/max period of registration @ min period price
      .AE1-5 years @ $44.99 all'anno
      .Asia1-10 years @ $18.49 all'anno
      .presso1 years @ $15.02 all'anno
      .essere1 years @ $12.49 all'anno
      .BIZ1-10 years @ $13.99 all'anno
      .CA1-10 years @ $17.99 all'anno
      .CC1-10 years @ $24.99 all'anno
      .ch1 years @ $13.24 all'anno
      .Club1-10 years @ $19.99 all'anno
      .CN1-10 years @ $12.49 all'anno
      .Co1-5 years @ $29.99 all'anno
      .Co.il1 years @ $22.48 all'anno
      .com1-10 years @ $9.56 all'anno
      .com.au2 years @ $27.98 all'anno
      .com.cn1-10 years @ $12.49 all'anno
      .com.MX1-5 years @ $50.99 all'anno
      .azienda1-10 years @ $24.99 all'anno
      .com.tw1-10 years @ $29.99 all'anno
      .Co.NZ1-10 years @ $20.46 all'anno
      .Co.uk1-10 years @ $10.49 all'anno
      .Co.za1 years @ $16.99 all'anno
      .de1 years @ $12.99 all'anno
      .Offerte1-10 years @ $29.99 all'anno
      .DK1-3,5 years @ $29.49 all'anno
      .es1-5 years @ $12.99 all'anno
      .dell'Unione europea1-10 years @ $7.68 all'anno
      .famiglia1-10 years @ $21.99 all'anno
      .fi1-5 years @ $17.99 all'anno
      .fr1 years @ $12.99 all'anno
      .gr2 years @ $29.49 all'anno
      .Guru1-10 years @ $29.99 all'anno
      .host1-10 years @ $89.99 all'anno
      .hosting1-10 years @ $331.64 all'anno
      .Idv.tw1-10 years @ $29.99 all'anno
      .in1-10 years @ $13.99 all'anno
      .Info1-10 years @ $13.99 all'anno
      .esso1 years @ $11.99 all'anno
      .JP1 years @ $64.99 all'anno
      .mi1-10 years @ $18.99 all'anno
      .me.uk1-10 years @ $10.49 all'anno
      .mobi1-10 years @ $21.49 all'anno
      .MX1-5 years @ $59.99 all'anno
      .nome1-10 years @ $13.99 all'anno
      .NET1-10 years @ $11.49 all'anno
      .NET.au2 years @ $29.49 all'anno
      .NET.cn1-10 years @ $12.49 all'anno
      .NET.NZ1-10 years @ $20.96 all'anno
      .Notizie1-10 years @ $24.99 all'anno
      .Ninja1-10 years @ $19.99 all'anno
      .nl1 years @ $12.99 all'anno
      .No1 years @ $14.99 all'anno
      .Nu1-10 years @ $18.99 all'anno
      .org1-10 years @ $11.99 all'anno
      .org.au2 years @ $39.99 all'anno
      .org.cn1-10 years @ $12.49 all'anno
      .org.NZ1-10 years @ $20.96 all'anno
      .org.tw1-10 years @ $29.99 all'anno
      .org.uk1-10 years @ $10.49 all'anno
      .partito1-10 years @ $29.18 all'anno
      .pH1-2,5,10 years @ $52.37 all'anno
      .pl1-3 years @ $29.99 all'anno
      .Pro1-10 years @ $18.16 all'anno
      .PT1,3,5 years @ $17.78 all'anno
      .QA1-5 years @ $44.86 all'anno
      .ru1 years @ $10.99 all'anno
      .Se1-10 years @ $17.85 all'anno
      .Servizi1-10 years @ $29.99 all'anno
      .sito1-10 years @ $28.74 all'anno
      .soluzioni1-10 years @ $24.99 all'anno
      .spazio1-10 years @ $13.99 all'anno
      .In alto1-10 years @ $14.17 all'anno
      .TV1-10 years @ $31.99 all'anno
      .TW1-10 years @ $28.99 all'anno
      .Regno Unito1-10 years @ $11.49 all'anno
      .noi1-10 years @ $9.50 all'anno
      .US1-10 years @ $5.00 all'anno
      .sito Web1-10 years @ $24.42 all'anno
      .WS1-10 years @ $27.98 all'anno
      .XYZ1-10 years @ $12.38 all'anno


      Domain Renewals - Domain names are valid for the period of their registration (domain names can be registered for up to 10 anni, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.

      • The domain name Redemption Grace Period (RGP) is a registry level period of up to 30 days after a domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. This extra 30-day period extends the time available for renewing domain names. Tuttavia, all domains that enter a redemption period are removed from the zone files (the list of domain names currently in the global DNS), therefore any web site or e-mail services associated with the domain name will stop working.
      • Extended Redemption Grace Period - the extended redemption period adds another 7 - 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.
      • After the redemption period of an expired domain name is over, follows the Pending Delete Period - a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
      • Released by Registry Period - after the domain name's 'Pending Delete Period' is over, the domain name is released back into the public pool of domain names and is newly available for registration.

      We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

      We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.

  4. CANCELLAZIONE, REFUND & MONEY-BACK; STORNI DI ADDEBITO

    1. CANCELLATIONS

      In order to cancel a Semi-Dedicated account, the Customer must send a support ticket to Net JA's Sales Department via his/her Web Hosting Control Panel and provide any authentication credentials requested by Net JA. Other forms of cancellation requests will not be accepted.

    2. RIMBORSI

      Semi-Dedicated server accounts - The Semi-Dedicated accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be cancelled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

    3. STORNI DI ADDEBITO

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with Net JA will be subject to full investigation.

      When signing up for a Semi-Dedicated server account with Net JA the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Così, Net JA and its authorized retailers (PayPal, WorldPay, 2Check-out), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, ma sta cercando ora di confutare.

      If/When a chargeback report is received, the first step of Net JA's Customer Care team will be to try to contact the user. Nel frattempo, the Customer's Semi-Dedicated account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to Net JA's own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of Net JA will serve as evidence of the Customer's agreement. I rivenditori quindi, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or Net JA has the right to a reverse payment.

  5. CUSTOMER RESPONSIBILITIES

    1. ACCOUNT REGISTRATION AND MANAGEMENT

      In consideration of their use of the Service, Customers agree to:

      • Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or Net JA has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, Net JA has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
      • When introducing any changes to their contact details, Customers are obliged to notify Net JA in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail.
      • Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: un) immediately notify Net JA about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. Net JA cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
      • If a Semi-Dedicated hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, Net JA will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
    2. ACCOUNT USAGE

      • Core CPU (or usage of the Central Processing Unit(s) of the web server the Customer's Semi-Dedicated account is hosted on) - The CPU Cores value represents the ability of the semi-dedicated server to use up to 100% of the CPU time of one (o più) server core(s) for no longer than 24 hours.

        If we do register a Customer over-usage of CPU, we will immediately notify the Customer and offer him/her to place an order for a CPU upgrade.

        We reserve the right to block files or scripts that excessively use CPU. We may also suspend the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning.
      • E-mails - Customers are NOT allowed to send more than 10,000 emails per day per Semi-Dedicated server hosting account. Each email message can have up to 300 recipients. Ogni account di posta elettronica ha il diritto di 10 GB di spazio di archiviazione e fino a 200,000 messaggi archiviati. Tutti gli account email attivi sotto un server semi-dedicato non devono superare 100 GB di dimensione.

        You can create as many mailboxes as you need under one hosting account as long as you do not interfere with the other users on the server.

        If a given user creates more than 3000 mailboxes under one hosting account, they could cause high server load by just modifying a password or change an alias.

        This is why, if a particular hosting account simultaneously accommodates multiple mailboxes and its owner often executes changes like the ones mentioned above, then we'll be forced to disable the respective account and ask the client in question to migrate to a more powerful hosting environment where mailbox modification operations cannot lead to server performance issues.

      • Quota di file - Ogni account di hosting semi-dedicato ha il diritto di ospitare fino a 300,000 file.
      • Spazio su disco & Traffico - JA netto offre generosa quantità di larghezza di banda di rete e spazio su disco. I clienti non devono permettere altri siti Web o server di hosting per il collegamento ai file archiviati nel loro account di hosting, e così rubare il traffico di rete. Per sfuggire alla iniqua distribuzione delle risorse, nonché la condivisione possibile dei contenuti illeciti, Cliente non è autorizzato a utilizzare il loro account di hosting come un server di archiviazione remota solo o esclusivamente allo scopo di condividere (delle Nazioni Unite)immagini archiviate, programmi o file audio. Almeno 80% di tutti i file e/o totale megabyte utilizzati (tra cui MP3, WAV, RA, GIF, JPG, ZIP, RAR, ma non limitati a questi tipi di file) in ogni account di hosting deve essere una parte del reale, sito Web attivo(s) contenuto, vale a dire. tutti i file di contenuto devono avere il corrispondenti file HTML o PHP che si collegano a loro. Audio, grafica e/o i file video devono essere devono essere sotto 25% delle correnti di web hosting mosto e l'utilizzo del disco mai superare 50 GB di dimensione. Inoltre, tali file multimediali possono ammontare a non più di 50% di utilizzo del traffico mensile totale del cliente. Al momento di una richiesta di ticket di supporto dal nostro team di assistenza clienti, ogni cliente deve essere in grado di dimostrare che un determinato file è un elemento costitutivo di una pagina effettiva e non solo memorizzato sul server all'interno di 24 ore dalla richiesta. Se il client non riesce a reagire entro 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, Net JA reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
      • MySQL Usage - Each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned Customer account. The MySQL database has a limit of 90,000 queries per hour for Semi-Dedicated package 1 e 130,000 queries for Semi-Dedicated package 2. If the Customer has reached the limit of allowed queries per a given hour, he/she will not be able to make any more queries. In the next hour the Customer will have access to the database again and the counter will be reset.
  6. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      Net JA expressly bans the use of any Semi-Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of Net JA's Services, other accounts, computer systems or networks connected to any of Net JA's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Net JA's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. HOSTED CONTENT

      Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of Net JA's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using Net JA's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, Net JA expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Net JA's Semi-Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by Net JA's Semi-Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of Net JA's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). Net JA's Semi-Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. Net JA reserves the right at any time to disclose any information, as Net JA deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of Net JA.

  7. E-COMMERCE CUSTOMER WEBSITES

    When buying a Semi-Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:

    • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to Net JA that he/she owns the right to use the Customer Content and its material, including all text, grafica, sound, music, video, programming, scripts and applets. Each Customer warrants to Net JA that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

    • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
    • break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

    Each Customer empowers Net JA to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. Net JA is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

  8. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      Net JA will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of Net JA's Semi-Dedicated servers. Net JA reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      Net JA reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that Net JA deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.

  9. MISCELLANEOUS

    1. NEWS RELEASES

      Certain sections of Net JA's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, ecc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

      Forward Looking Statements can be recognized by the availability of indicative words such as "believes", "anticipates," "piani," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", ecc. Tuttavia, their availability is not a prerequisite for a forward-looking statement to be treated as such.

    2. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with Net JA. In entrambi i casi, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to Net JA should be sent to the address provided on Net JA's website.

    3. COMPLAINTS PROCEDURE

      Net JA guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Per favore, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      1. Net JA will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. Net JA reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      2. Net JA's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      3. If Net JA's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      4. If the Customer Care manager can't resolve your complaint, anche, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      5. An alternative complaint method is submitting a fax to the following number: 510.868.6446
    4. TORTUROUS CONDUCT

      Any way of indecent treatment towards a Net JA's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with Net JA's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of Net JA's Customer Care stuff will be interpreted as a breach of this TOS. Net JA reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    5. DETTAGLI DI CONTATTO SERVIZIO CLIENTI

      Customers can get in touch with our Customer Care representatives via any of the options listed below.

      Technical Support

      Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

      Pre-sale and general questions

      1. Telefonare al:
        US NUMERO VERDE TELEFONICO GRATUITO: +1-855-211-0932
        TELEFONO INTERNAZIONALE: +1-727-546-4678
        TELEFONO UK : +44-20-3695-1294
        TELEFONO AU : +61-2-8417-2372
      2. Email noi che usando il nostro modulo contatti
      3. Utilizza la nostra Live Chat
      4. Inviarci una lettera a:

        LiquidNet U.S. LLC
        6750 North Andrews Ave
        Suite 200
        Fort Lauderdale, FL 33309
        Stati Uniti d'America

        LiquidNet Ltd.
        13 Craigleith
        7 Kersfield Road
        Putney, London SW15 3HN
        Regno Unito
  10. GENERAL REGULATIONS

    1. GOVERNING LAW

      This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, NOI.

    2. ARBITRATION

      Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

    3. ENFORCEMENT

      Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4. INDEMNIFICATION

      The Customer agrees to indemnify Net JA, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

    5. LIMITATION ON Net JA'S LIABILITY

      Force Majeure Circumstances - Net JA shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, o (iv)other force or occurrence beyond its control.

      Damages & Losses - Net JA shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of Net JA's Services by the Customer or any third parties, o (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

      Service Provision - Net JA provides the Services on an "AS IS" basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and Net JA shall have no liability therefore.

    6. ASSIGNMENT

      Customers do not have the right to assign this Agreement without the explicit permission of Net JA. This Agreement shall be in force and effect to the total benefit of the Customer and Net JA and their successors and permitted assigns.

    7. REVISIONS

      Net JA reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Semi-Dedicated Terms of Service and the Acceptable Use Policy.